A few weeks ago I wrote about the need to connect more with people, highlighting the role of dot connectors. I value the effort and talent of those who reach out to people to find common ground. We need more of this in the world.
If you are not inclined to do this, I want you to try something for a few days or even a week. As you pay for services or ask for help in any retail store, coffee shop, or supermarket, make a nice comment to the cashier or associate. It can be very simple such as “I hope you are having a good day,” or it could be something related to that person. Often, I find myself commenting on interesting names, tattoos, or just because the person had an effervescent smile.
Life is too short not to make conversation. And, you just might be making someone’s day who has been on his or her feet for several hours. I am reminded of the true story about the manager of a grocery store rushing out of his office to see all the paying customers in one line. He encouraged them to go to another line, but they wanted to stay in that one.
Why would they do that? The bagger for the line was an autistic teenager, but that is not the whole story. The teen was so moved by a speech the president of the company had made to all store staff when he dropped in the previous week, the teen had taken action. The president said “You are the company. You represent us to our customers. How they are treated is important.”
The young man went home and he worked with his mother to prepared little sayings on cut up index cards. His well wishes ranged from “Thank you for coming here” to “Have a great day” to “Your business is important to us.” He would place these little well wishes in each shopper’s bag. So, the shoppers would flock to him each time they and he was in the store. They felt good about receiving his well wishes and wanted him to know it.
It only takes a few words to make a difference. After your trial period, take a pulse and see if this impacted others as well as you. It makes me feel good to touch someone like that. It is not uncommon for me to learn something new through conversation. Thanks for spending some time with me today.