I have written before about great leaders and bosses I have witnessed or read about. Not that I am an expert, but the following opinions about leadership resonate with me.
A great leader…
– deflects credit to others and does not take credit when it is not deserved.
– reaches out to others for their thoughts, even if it is to validate a preconceived notion.
– encourages communication with those up, down and across the organization.
– recognizes the best ideas to improve sales, performance, safety or efficiency come from those closest to the action.
– empowers his or her people to do the jobs they have been hired to do.
– admits mistakes and seeks to remedy them, not cover them up.
– encourages people to share their concerns with him or her and not look for people to agree with everything he or she says or does.
– creates a culture of doing the right thing and shows little tolerance for cheating the system.
– establishes BHAGs or Big Hairy Audacious Goals, which show a path forward. *
– treats people fairly and consistently.
Please note I did not indicate any personality style. Great leaders can be introverted, as an increasing number of CEOs are, of they could be extroverted. Yet, we often mistake the ability to tell a story with someone who can actually lead.
Finally, great leaders are not perfect. Seeing how they react to business or personal failure is key. Do they blame others or accept the failure? The is the best window into how the person will lead.
* From the book “Built to Last” which reviews why companies are successful over time.