These are very simple words, but they are extremely powerful when used. “I believe in you” can make a huge difference in performance, whether it is at work, at home or at play. A real life example may help, but I have changed the name of the individual to protect the identity of the person.
Sandy has worked in retail for many years at the same small store. She is a solid contributor, very pleasant to customers and quite loyal. While Sandy is not the best employee in the store, she is very reliable and is often called in when others cannot work their scheduled slot. Only rarely does she say no, as she needs the hours.
Like many retailers, this store is pushing cross-selling at the register. And, like many stores, they also have a phone application where customers can find answers to questions and guideposts on their own. Sandy, hates cross-selling as she knows many of their customers are return ones and don’t need to be invited to buy, but she is obligated to make offers.
Sandy was not performing well under stretch store measures, as the retailer was in financial trouble. The application sales were critical as they provided recurring revenue. The cross-sell push was strong and it made her feel quite uncomfortable. Her manager was stressed and made her stress known to Sandy and others. As a result, Sandy felt threatened and it affected her work, psyche, and health. Her scheduled hours suffered and her boss was hyper-critical of her. She considered other employment.
And, then the stress went away. An old boss who knew Sandy and what she was capable of, replaced the stress-causing boss who was asked to leave. Sandy was not the only one who felt the extra tension. The returning boss “believed in” Sandy and gave her room and opportunity. Sandy sold more of the applications and gained greater comfort in cross-selling without being too intrusive. And, her scheduled hours went up.
The boss who left openly and caustically shared her displeasure with others. Sandy is far from perfect, but the stress causing boss, created the circumstances for less fruitful performance. The returning boss knew how to lead and manage. She believed in her workers even while giving them high goals. This belief enabled Sandy to perform at a much higher level and the results showed.
“I believe in you.” Leaders can make a difference with these words. Not every employee is an “A” employee. Any team is a mixture of different skills and capabilities. A leader will provide the necessary amounts of management and encouragement. They will know when to step on the accelerator or ease off and tap the brakes. Good leaders are few and far between, but each manager can be a little better at leading. The results might be staggering, if they do.