My blogging friend Persia inspired a revisit to an old topic with her recent quote courtesy of Henry Ford, “Don’t find fault, find a remedy; anybody can complain.” It reminded me of an article I read about fifteen years ago called “Who’s got the monkey?” penned by William Oncken, Jr. and Donald Wass.
In essence, the article is designed to help managers budget their time. The authors called the delegation of an assignment – the monkey. The manager has passed along the oversight of this task to a member of his or her team. Yet, what often happens, is the team member will get stumped and bring the problem back and place the monkey on the manager’s shoulders.
The only result of this process is the manager becomes a bottleneck and nothing gets done, as the manager lacks the time. The manager also gets frustrated and stressed. The key theme of this article is for the manager to not accept the monkey back, unless one condition has been met. The monkey comes back with a couple of ideas to solve the impasse. Rather than bringing an unsolved problem back, the subordinate brings a solvable problem that just needs an OK.
So, if a team member just hands the problem back, the manager should not accept the monkey and ask that he or she work through a couple of paths forward. So, Persia’s Henry Ford quote is very relevant, in my view. The article can be linked to below.