America’s Top 40 – 40% turnover that is

Every Sunday for many years, Casey Kasem would play America’s Top 40 pop songs. Earlier this week, NPR reported another, but ignominious top 40. The current White House has experienced an unheard of turnover rate of 40%. In other words, four out of ten staffers who were on the payroll a year ago have departed.

To add some seasoning to this, two of the most difficult jobs to keep people are customer service representatives and bank tellers, which often see turnover rates at or above 40%. So, to see similar turnover is alarming. But, how does this rank to other White Houses?

Earlier this year, an article appeared in the Brookings Institute webpages called “Why is Trump’s staff turnover higher than the five most recent Presidents?” by Kathryn Dunn Tenpans. She focused on A team turnover, but the turnover problem is pervasive. Per the article, “President Trump’s A team turnover is record setting – double the previous leader, Reagan, and more than triple his immediate predecessor, Obama.”

Why is this important? There is a huge loss of productivity in those that leave as  well as those who replace them, as they get up to speed. Plus, there is downtime for the managers as they backfill and take time to interview, hire and coach. In some of my previous work in HR for a large bank, i used average productivity ratios and turnover by group to estimate the cost of turnover at roughly 1 1/2 times the compensation expense of the departed people.

Per the Brookings article, “while some turnover is expected and possibly beneficial, excessive turnover portends a problem.” This data is relevant with more than a few stories about the low morale in the White House. Several sources have cited feuding factions and jealousies as well as a leader who perpetuates and accentuates a highly toxic environment.

When people are not productive in jobs of import, it is harmful to their efforts. It is also harmful to our country. The President has been covered extensively over the years by financial reporters and biographers. His sales skills are envied, but the same cannot be said for his management skills. Trump has said on more than one occasion that he likes to pit  people against each other and does not mind the chaos. Well, that is an absolutely horrible management approach. And, the inconsistent messaging from the White House reveals as much, as well as its turnover.

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A new phone scam

One of the downsides about having a phone is getting phone scam calls. The latest scam is for the caller to leave a recorded message that does not include your name but says “You are a person of interest in a formal proceeding. We have tried to contact you several times, so please call this number to discuss this issue.”

This is a scam. I am certain someone at the number I am asked to call back would ask me to wire money to make it go away. If I was a person of interest, they would not be calling me.

This serves as a reminder of other scams. Top of mind, here are a few to watch out for:

– IRS Scam: Someone will call leaving a message that you owe back taxes and the IRS will seek legal action to collect. The IRS will send you a letter if there is an issue with your taxes.

– Grandparent scam: The caller will pretend to be a grandchild and wait for the person to give the caller a name of a grandchild. The caller then assumes that identity. Typically, the faux grandchild says they have been in an accident and need money wired.

– Microsoft scam: This scam uses a caller who says Microsoft has detected that you are having computer problems. They want access to your computer at which time they will glean important financial information and passwords.

This does not address aggressive marketing attempts where the caller appears to be your credit card company. They are not really, but just want to issue you another credit card. It also doesn’t address other unscrupulous schemes where callers pretend to be who they are not to sell another product. Nor does it address the email phishing attempts that will allow someone to commandeer your computer.

Be on the look out. People want your money. Too many will lie, cheat and steal. All it takes is one bite to get hooked on a bad deal for you. What are some of the other scams you have come across?

Keep these trends in the back of your mind

It is easy to get distracted with today’s news, where “he said what about that” gets way too much press. Here are few other trends that we should keep in the back of our minds. Some are more pressing than others:

  • Drug companies make money by inventing a recurring need and marketing a drug you need to take the rest of your life. Mind you, there are plenty of good reasons to invent new drugs to help, but there are a series of runaway trains being advertised daily. One trend I noticed is the “add-on” drug. What I mean by this is you may be taking a recurring drug for a condition that works just fine. But, the company or even another company comes up with a supplemental drug that makes that drug a little better. Or, in the case of opioids causing constipation, there is a drug to help you with that. Suggestion: Speak with your doctor and do some research.
  • Your data will never be fully protected and safe online. We should do everything in our power to limit what is out there, but hackers are way too sophisticated and diligent. I applaud the security folks greatly, as they are tasked with a hard job. And, as I mentioned in an earlier blog, some apps like Facebook make money selling access to your information. Unless they change that model, your data will be exposed. Suggestion: Know what data you have out there and decide if you want to limit any of it. Do not use wi-fi in public places to do sensitive financial transactions (banking, credit cards, etc.). A security person said using a hotel’s wi-fi is like picking up a croissant off the floor and eating it. Change your passwords every so often, but make sure you can remember them.
  • Bottled water is a threat to our environment and your wallet. There are floating islands of plastic in the ocean as big as some states. If you must buy water, then recycle. Then there is that cost thing. Much cheaper is buying a filtered water pitcher and keeping it filled in the refrigerator. Some major named water sellers simple use purified tap water with additives. So, why not cut out the middle man. Suggestion: Check out how much you spend on bottled water or even soft drinks each month. Filtered refrigerated water (either from your door or pitcher) will save you money and the environment. Plus, if you reduce the number of soft drinks by drinking water, it will do the above, plus improve your health.
  • An authoritarian type leader tends to use a lot of false bravado. It is my view that the amount of bravado is highly correlated with the amount of lying. Think Trump, al Assad, Putin, Kim, Duterte, Maduro, etc. Suggestion:  Take everything said by these people with a grain of salt. I assume their comments are untrue and work back from there. Plus, do your homework and don’t be made out to be a fool. As Mark Twain said, “It is easier to fool someone than to convince them he has been fooled.”
  • Speaking of correlation, larger family sizes are highly correlated with a propensity toward poverty (this one is not just my impression). I read again this morning the solution to poverty is smaller family sizes, yet the source also denies the need for family planning funding. Another variation is there are too many single parent families. Again, family planning helps, but also marriage counseling with 1/2 of marriages ending in divorce. Suggestion: We need to avoid stating obvious problems as if that statement will solve them. We must do something about the problems. Data reveals states that have robust family planning funding have fewer unwanted pregnancies, fewer healthcare costs, fewer STDs and less poverty.

What are some trends you are seeing? Please offer a suggestion as well.

Sustainability

Sustainability is an underappreciated word. It is essential to most aspects of life, such as exercise, relationships, saving, or business or governmental decisions.

Beginning with exercise as an example, you need to start out like you can put out. Think what you are trying to accomplish and do sustainable exercises. I used to jog often, but my efforts would wane and I would need to start again.

Now, I exercise daily after I shower for about fifteen minutes altering the routines each day. They are a series of Yoga, Pilates, isometrics and light weightlifting. I balance that with 2 to 3 mile walks or hikes and yard work. My goal at age 59 is to be flexible and toned able to get around on my own for the rest of my life.

The same holds true with financial decisions. A word of advice is pay over time what your budget can support. Save with each paycheck to create a dollar averaging effect that is not hinged on stock market rises and falls. Be wary of buying on ego – buy on sustainability (master bedroom downstairs will become a must at some point and most cars and SUVs look similar no matter the price).

Our government could learn this as well. We are borrowing from our future to make a long running pretty good economy a better one. We are on an unsustainable path toward debt and we have exhausted a few measures that would let us recover from the inevitable fall.

We are reversing a trend of treating our environment better by removing some needed regulations and allowing polluters to pollute more. We are peeing in our own swimming pool. At some point, there is a financial and health reckoning with these environmental degradations.

Sustainability is the key. It may be a boring word, but it is an essential one. Start out like you can put out.

A little bit of this and that

It is a rainy Sunday, so it is a great day to drink coffee and read. Since I am struggling for a longer post subject, here is a little bit of this and that for your reflection and thoughts. In no particular order:

There are many people who will tell you what is wrong with the Middle East, but I don’t believe it is a solvable problem. There are too many passionate religious and tribal differences that cross borders. Unless like minded people had control over their situation, did not need to rely on others and could respect the rights of others, peace is simply not achievable. In my simple view, the best anyone can achieve is to place lids on simmering pots on a stove.

The global economy is expected to grow by 3.9% each of the next two years, up from slightly lower results in 2016 and 2017. Yet, Christine LaGarde, the head of the International Monetary Fund, cautioned at Davos last week over concerns of socio-economic inequity and the rising debt in the US. Not everyone is benefitting from the growth which will cause greater uncertainty and unrest.

In a very interesting and not unexpected development, Canada and other nations completed the TPP, which is the Asia-Pacific trade agreement the US exited, When the US tried to negotiate a bilateral agreement with Japan, the Japanese trade leaders suggested the US reconsider the TPP instead. The US finds itself on the outside looking in. I find it interesting that the US President said in an interview which will air tonight that he would reconsider the pullout from Paris. It is hard to have a relationship when you are not in the room with others.

On a related subject, if Brexit follows through with the commitment to leave the EU, other cities will continue to benefit from EU headquarters migration from London. Paris, Dublin and Frankfurt are each benefitting from conpanies moving EU headquarters. A softer Brexit will help reduce the migration, but it will continue.

I guess if there is a theme to all of these subjects it is working together across country borders and regions within is more productive than going it alone. Yet, one thing remains true – collaboration is hard work. It requires give and take. If one party gets everything it wants, then the others will not, so detente is harder. So, when I hear someone who likes to win say an agreement is a disaster, I don’t put as much credence in those comments. Lifting all boats makes more money for everyone. A man won a Nobel prize for this concept. So, let’s work hard together for peace and prosperity for all. It beats the hell out of the alternatives.

 

Tell me why the CFPB is a disaster

In the current fued over who should lead the US Consumer Financial Protection Bureau, what should be focused on is why the President and Republicans are calling the CFPB a “joke” or a “disaster.” This agency has penalized banks, credit card companies, lenders, etc. almost $12 billion for aggressive marketing practices, selling products people did not ask for and outright fraud.

Over 90% of this money goes to the affected customers who have been cheated. A good example is Wells Fargo being fined $150 million for setting up accounts for people that did not authorize them, so employees could meet a bonus goal. Another is Bank of America being fined over $780 million for selling services customers did not ask for. Other brand name organizations have also been fined for bad practices.

The organization has also helped over 29 million people with issues and education on financial matters. Since, financial issues are complex and so many were harmed during the housing crisis, the CFPB seems to be a big help to everyday Americans.

The reason for the comments by the President and Republican legislators is the CFPB is working too well and banks don’t like this. It is far from a joke or a disaster, so reporters need to ask the speaker of such a comment as to why they say this? The pat answer is the CFPB has too much authority and too little oversight. Yet, it was set up to be removed from the political process for these reasons. Banks, et all don’t want to be fined for their business practices, so they fund politicians to diminish the CFPB’s clout.

My strong advice to banks is to stop screwing people over and maybe you won’t get fined. Stop selling people products they don’t understand such as variable or pick-a-payment mortgages. Stop selling them products and services they did not authorize. My sister is dealing with one of these banks right now on a credit card account she did not open.

So, Mr. President tell me again why the CFPB is a disaster? And, tell me how attacking this organization helps those voters who put you in office? To be brutally frank, when this President uses the word “disaster” it usually means he is being untruthful about something.

 

Sunday sermon-ettes, the sequel

Good Sunday morning all and enjoy the day. A few tidbits have been bouncing around in my head, so I will commit them to writing for your review and critique. The tidbits are light on religious tone.

Guns and butter: For some reason, in the US we spend more time discussing protecting the right to own a 34th assault weapon than feeding 34 people. We have far too many food deserts in our country where the closest food is a convenience store. Far too many in our country are undernourished. Yet, pick up any local paper on any day of the week, and you will find multiple gun killing stories. Better gun governance is essential, but it is a nonstarter with the NRA who is more interested in gun sales. I think our priorities are off.

Kicking poor people in the teeth: Along those same lines, our President is pushing the Republicans in the Senate to vote on whether to kick 22 million Americans in the teeth or 34 million, many of whom are in poverty or near poverty. It should be noted the President said he would not touch Medicaid. I guess that detail escapes him in his desire to have a photo op of him signing something.

Brexit is a hard pill to swallow: The word Brexit sounds like one of those new fangled drugs to cure something you did not know you should worry about. I think voters were not told the whole story and many are wishing they had a do over. As foretold, the financial companies who based their EU regional business in London, are making definitive plans to move. Bank of America just announced a move to Dublin, Citigroup is moving folks to Frankfurt and other places, and Japanese banks are doing likewise. While I  understand the desire to fully govern your future, the UK is harming its future growth. That is not just my opinion, but that of financial experts.

Shrinking to greatness is not a good strategy: Speaking of financial growth, limiting relationships with other countries is not conducive to growth. And, a venture capitalist noted that what creates jobs is customers. Plus, when we discuss global trade, we need to reflect the whole picture and that is the foreign owned companies who make things here with American workers. Why? Selling big durable products is more cost effective and less risky if they are not shipped from abroad. Just ask BMW, Toyota, Husqvarna, Michelin, Mercedes, Volvo, Mitsibishi, etc. about their plants here in the US.

The bible says many things: There is a minister who upsets a few applecarts by preaching that the bible should not be cherry-picked to support points of view. His obvious example is in Genesis where God tells Adam and Eve to go forth and multiply and then gets mad at them when they like being naked with each other. The question is how did they know how to go forth and multiply? The minister’s premise is we should take away the overarching messages that are taught therein and remember the context of when the bible was written.

So, on that note, go enjoy your day, whether you choose to practice your multiplication tables or not.