Don’t be difficult to work with

A lesson I have witnessed often is the more difficult you make it to work with you, people will find other resources. Challenging employees better be good at what they do or they may be shown the door or encouraged to leave. If a company makes it difficult to work with them, buyers from and sellers to the company, will seek other options.

Here are a few real examples:

– A company known for shopping for services annually eventually ran out of bidders because the cost of doing business became too high (one company would just throw their Request For Proposal in the trash can). Sellers and buyers who promote relationships have more fruitful long term experiences.

– When Master Service Agreements became commonplace, the attorneys in our headquarters were as difficult to work with as attorneys at some of our clients. We lost a $1 million sale on an idea we raised and the client loved because of our legal obstinance. The second bidder got the work on our idea. That hurt.

– An employee of ours could never be satisfied and complained often. After she complained in my office for the tenth time about how her last employer did better at something, I said to her “We are obviously not meeting your needs. You are doing good work, but why don’t you look elsewhere.” She did and left. What she did not know is we had a continual growth mindset, so we were always talking with people. Her replacement was one of the best project managers I ever worked and she was a very congenial person and eventually an effective manager.

– A fellow consultant had an arduous client who was always asking for added scope services, which he often refused to pay for. After many months of this, the client called our CEO to complain. My colleague pulled up three competing consultants contact information and provided them to this client. In essence, he fired the client. He said it was one of the best decisions he ever made.

A US farmer noted on PBS Newshour yesterday, we cannot just turn off the tariff spigot and start the pipeline again. His buyers have found other options. As a business person, I have noticed this president fails to appreciate what it takes to get things done. We have witnessed this repeatedly in rash mandates that have people (even his own) scurrying. That is poor leadership and worse management.

Do you have any examples?