Bad word, bad word

My wonderfully efficient and effective Administrative Assistant for many years was the epitome of customer service. She had better customer service instincts than many consultants both internally with colleagues and externally with clients. She was also a very devout woman and you would never hear a curse word cross her lips.

Yet, she would get angry from time to time like we all do. So, if she was really annoyed with some mix-up or maltreatment, I would hear her say “bad word, bad word.” That was her way of cursing. No four letter expletives, just the same two words repeated twice. Very few of us can live up to that kind of exemplar.

Many who follow this blog know I do not give much credence to name-calling or labels. It weakens the argument of the user, as they tend to be shortcuts to defamation of another person or group. I do my best to avoid them, but of course, I do mess up. Yet, I try to focus on the deceitful words or actions than call the espouser a liar. I also try to avoid using those bad words in print, maybe using asterisks are the infamous acronym of BS.

What continues to trouble me is with social media so pervasive and the managers of such tools like the one (Facebook) which is getting scrutiny in Congress as we speak, we have entered into a post-truth society. The truth continues to have to work hard to keep its head above the surface. A social media expert said this weekend misinformation is six times more likely to be read and routed than the truth. And, that company who denies they know this is not being very forthcoming so says a whistleblower. Ads are how they make money, so the more read posts make more money for them.

I have used this example many times but Vladimir Putin’s early career was in disinformation for the KGB. Today, as the leader of Russia, stories by former TV producers and media people speak of Putin having a very active role in various communication channels. But, this does not surprise me because of the controlling nature of the country.

It is troubling the former US president is a huge fan of Putin’s. Though, what bothers me most is not the former president has a penchant for using untruths to tell a story he wants to tell. Based on his well-documented history, I expected these actions. What bothers me most are those acting like sycophants and rationalizers to grease the skids for the untruthful narrative and provide air cover for such stories.

It should not take so much political courage to stand up and call out the untruthful stories. Yet, it does. The folks who do get vilified and even receive death threats. And, they know this going in and still call the lying out. The folks could have been past supporters, but get ostracized for saying even the simplest of things that contradict the untruthful narrative.

So, many staff and public servants have been removed for daring to call out the untruthful behavior. That should speak volumes, but simply is not getting inside the communication channels of those who really need to hear it. This is where the rationalizing is used to sand around the edges of a bad story or deny its truth.

It truly makes you want to curse. Bad word, bad word. So, now that I feel better, what can we do? Reach out to legislators who do the right thing and thank them. Reach out to them with concerns, as well, but do your best to avoid name calling and labelling. Write comments to others like you would want to receive them – focus on brief, civil discourse. And, listen to people, not to respond, but to understand. If there is a place where you can find agreement, even on the smallest of issues, start there.

Here are a few themes to bear in mind:

-we need legislators to focus more on passing needed legislation than trying to score victories. Focus on doing your job, not keeping your job.

-we need legislators to focus on the truth more than they are doing. You owe it to us. Governing is hard enough with the facts – when people use lies, it is nigh impossible.

-when an incumbent or former incumbent denigrates the office or our country through his or her actions, the party to which he or she belongs should not try to cover up such action. The party should be leading the effort to right wrongful behavior.

On this latter point, there are many examples where entities failed to heed this advice and paid for it with damaged relationships, tarnished brands and the loss of huge sums of money – think the Catholic Church, the US Olympic Gymnastics Team, the Boys Scouts of American, Enron, Adelphia, Tyco International, The PTL Club, etc. for both financial fraud or sexual assault convictions and claims.

So, instead of bad word, bad word, we should be able to say good job, good job for those who do the right thing..