Rewarding inefficiency

As a former consultant, I have witnessed too often how some are rewarded for their inefficiency. For those who have never worked for a consulting firm, the management goal is to bill all time to a client. So, pressure is applied to record all time spent working on that client, then pressure is placed on the account manager to bill the time charges in the system.

The dilemma begins when you are working on a set  budget for a project and the agreed upon maximum amount cannot be billed, unless you speak with the client first about why additional work is needed. With those further removed from the budgeting/ billing process, they are told to record time, whether they are inefficient or not. As they are measured on billable hours, people who are inefficient are actually rewarded for their inefficiency.

So, Joe is inefficient on his work and has 1,800 billable hours for a year. Susan is efficient and works well within budgets and has 1,500 hours. Joe will get more rewards for his work, even though the company had to write off 300 of his hours that exceeded budgets with clients. I should note this is not an uncommon dilemma. What Joe fails to realize is future project managers may say we cannot use Joe as we always have a write off. So, this may right itself long term, but in a matrix managed world, Joe does not report to the account and project managers, so he will be judged by his supervisors.

Why am I thinking of this? Our President is getting kudos from his followers for doing what he said he would do. The problem is much of what he said he would do may not be the best course of action. While I applaud looking at infrastructure and looking strategically at how we can increase domestic jobs, measures like building a wall or introducing a travel ban will do very little to accomplish making us safer and dealing strategically with immigration. Neither will ignoring the far greater terrorist threat in our country of anti-government and other domestic hate groups that are already here.

I have written earlier these tactics are more like a gorilla beating on his chest than they are about solving real problems. Data centric analysis should drive what we should do, rather than the campaign rhetoric of a man who is not known for his desire to perform due diligence. So, let’s not reward inefficiency. Let’s focus on doing smart things that can help our country. Building a wall and banning travel are inefficient.