Bad word, bad word

My wonderfully efficient and effective Administrative Assistant for many years was the epitome of customer service. She had better customer service instincts than many consultants both internally with colleagues and externally with clients. She was also a very devout woman and you would never hear a curse word cross her lips.

Yet, she would get angry from time to time like we all do. So, if she was really annoyed with some mix-up or maltreatment, I would hear her say “bad word, bad word.” That was her way of cursing. No four letter expletives, just the same two words repeated twice. Very few of us can live up to that kind of exemplar.

Many who follow this blog know I do not give much credence to name-calling or labels. It weakens the argument of the user, as they tend to be shortcuts to defamation of another person or group. I do my best to avoid them, but of course, I do mess up. Yet, I try to focus on the deceitful words or actions than call the espouser a liar. I also try to avoid using those bad words in print, maybe using asterisks are the infamous acronym of BS.

What continues to trouble me is with social media so pervasive and the managers of such tools like the one (Facebook) which is getting scrutiny in Congress as we speak, we have entered into a post-truth society. The truth continues to have to work hard to keep its head above the surface. A social media expert said this weekend misinformation is six times more likely to be read and routed than the truth. And, that company who denies they know this is not being very forthcoming so says a whistleblower. Ads are how they make money, so the more read posts make more money for them.

I have used this example many times but Vladimir Putin’s early career was in disinformation for the KGB. Today, as the leader of Russia, stories by former TV producers and media people speak of Putin having a very active role in various communication channels. But, this does not surprise me because of the controlling nature of the country.

It is troubling the former US president is a huge fan of Putin’s. Though, what bothers me most is not the former president has a penchant for using untruths to tell a story he wants to tell. Based on his well-documented history, I expected these actions. What bothers me most are those acting like sycophants and rationalizers to grease the skids for the untruthful narrative and provide air cover for such stories.

It should not take so much political courage to stand up and call out the untruthful stories. Yet, it does. The folks who do get vilified and even receive death threats. And, they know this going in and still call the lying out. The folks could have been past supporters, but get ostracized for saying even the simplest of things that contradict the untruthful narrative.

So, many staff and public servants have been removed for daring to call out the untruthful behavior. That should speak volumes, but simply is not getting inside the communication channels of those who really need to hear it. This is where the rationalizing is used to sand around the edges of a bad story or deny its truth.

It truly makes you want to curse. Bad word, bad word. So, now that I feel better, what can we do? Reach out to legislators who do the right thing and thank them. Reach out to them with concerns, as well, but do your best to avoid name calling and labelling. Write comments to others like you would want to receive them – focus on brief, civil discourse. And, listen to people, not to respond, but to understand. If there is a place where you can find agreement, even on the smallest of issues, start there.

Here are a few themes to bear in mind:

-we need legislators to focus more on passing needed legislation than trying to score victories. Focus on doing your job, not keeping your job.

-we need legislators to focus on the truth more than they are doing. You owe it to us. Governing is hard enough with the facts – when people use lies, it is nigh impossible.

-when an incumbent or former incumbent denigrates the office or our country through his or her actions, the party to which he or she belongs should not try to cover up such action. The party should be leading the effort to right wrongful behavior.

On this latter point, there are many examples where entities failed to heed this advice and paid for it with damaged relationships, tarnished brands and the loss of huge sums of money – think the Catholic Church, the US Olympic Gymnastics Team, the Boys Scouts of American, Enron, Adelphia, Tyco International, The PTL Club, etc. for both financial fraud or sexual assault convictions and claims.

So, instead of bad word, bad word, we should be able to say good job, good job for those who do the right thing..

Check your sources

The following is a condensed version of earlier posts. I have forwarded it to my local and hometown newspapers. Feel free to adapt and use.
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When Lt. Col. Ralph Peters resigned from Fox as its military advisor, he was critical of the opinion hosts, while holding the news group in higher regard. Too many of us are treating editorial opinion as news, be it Fox or MSNBC. Further Sinclair Broadcasting owns about 1/3 of the local TV stations requiring each to read verbatim, corporate prepared editorial pieces at the end of each show. There are many good news outlets who try to get it right, but check more than one source. And, be very careful of social media, as it is easy to pass misinformation along, and that includes the US president.

It is all about the money

People want your money. Some want it through legitimate marketing means doing a good job for as many customers as possible. Some embellish their story overselling their wares with terms like “new and improved.” And, there are those who do anything to get your money lying, cheating, causing fear, extorting, etc. I will stop of short of people who steal it outright. It is the category above thief that concerns me given their reach.

John Oliver on his show “Last Week Tonight,” offers some of the best reporting on subjects as he focuses his comedic lens at the hypocrisy and inanity. He did an excellent piece on con artists disguised as televangelists as they artfully and persistently bilk their followers under the guise of a “prosperity ministry.” The only people getting rich is the one talking not the many listening.

Yet, his show this past Sunday night illuminated me to another con artist bilking people for money – none other than Alex Jones of Infowars. I am well aware of Jones’ inane and provocative conspiracy stories – Sandy Hook shooting being a hoax as one of his more famous ones. What I did not know is how Jones uses his show to raise money for his main cause – his own wealth. And, with 6 million followers, he does quite nicely.

Oliver illustrated the number of high margin products offered as sidebar commercials on Jones’ four hour show. Oliver showed examples where certain products peddled by Jones could be bought for 1/10 the price. Plus, Jones uses a so-called medical expert, with purported numerous degrees, including one from MIT, to help him sell his medicinal wares. As Oliver pointed out, the expert has no such degrees.

A great example of Jones’ selling style illustrated by Oliver demonstrates how it works. Jones went on a long rant about how the government was making us all gay by putting feminine hormones in the water system. So, the next day after raising alarm, Jones pitched a water purification system that will rid your water of all unwanted chemicals and hormones. He scares you first, then he sells you a cure or a solution.

So, in addition to being a conspiracy crazed shock jock, at the heart of the show is another description of what Alex Jones is all about. As demonstrated by Oliver, Jones is an astute con artist.