Build Bridges not Chasms – a redux

I wrote the following about ten years ago and repeated it a couple of years ago. I edited it some, but the message is still needed today. Please offer your thoughts and reactions.

The title is a quote I heard recently from a new hero of mine, Supreme Court Justice Sonia Sotomayor. She was being interviewed on PBS Newshour about her book “My Beloved World.” She said we should “build bridges not chasms” which is a tremendous life lesson. This one resonates with me and echoes my admiration for the “dot connectors” in the world. It is also the serum for the toxic fever of chasm building our legislative and some religious leaders seem to be infected with.

Well, how do we go about living this lesson? How do we build bridges and not chasms?

– First, we should look for ways we are similar. While we remain diverse, as humans there our similarities that cross all faiths, ethnic groups and countries. We want a safe and secure future for ourselves, but especially for our children. When I look at various religions, I am not surprised by the common thread of the Golden Rule which permeates them.

– Second, find these common threads. When I walk into someone’s office or home, I search for common experiences. I look at pictures of children, diplomas displaying education, trophies or pictures of sports or activities, etc. What can I talk about that will connect us better? Also, I take delight in finding out a similar passion or story. The other day I learned of a similar passion to help the homeless people among us from an unexpected source. We are now sharing information, books, etc.

– Third, an old boss said, “you have two ears and one mouth” use them in that proportion. We cannot listen if we don’t hear. We need to know what people’s concerns are before we can begin to help them. We have far too many people who like to hear themselves talk. My wife is the best listener ever. As a result, people flock to her as she will listen to their issues, interests, aspirations and problems.

– Fourth, look for the opportunity to compliment someone or reinforce an action. I am not advocating false praise, but I am advocating a supportive word or gesture. When you step up to the counter to be served by the exhausted clerk who is doing the best he or she can when the boss understaffed a shift, you can make a world of difference by some acknowledgement of their tribulations.

– Fifth, along this same line, you can never thank people enough. We tell our kids “people don’t have to do anything for you.” So, when they do, you should thank them for it. And, mean it. Even in this Twitter, text, Facebook and email world, a call or handwritten note speaks volumes. Yet, use whatever media you prefer to say thanks.

– Sixth, an old colleague used to say “you can never have enough cups of coffee with people.” Remember that and reach out. It is a low-key investment of time as it is not as intrusive as a meal. And, conversation will occur.

– Seventh, never hesitate to include others in meals or outings. Especially meals. If a friend of your child is over, ask them to stay. My wife and I made a conscious decision to have a house the kids like to come over to. Our kids love this. Their friends do as well as we make them feel welcome. Trust me on this. There is no greater sound on earth than hearing your children laughing.

– Eighth, laugh at yourself. Let me say this loud and clear, “you are not perfect.” Neither am I. So, be prepared to laugh at your mistakes and don’t be afraid to tell the stories. It will truly endear you. I found that my kids like me telling about the times I screwed up. We sometimes are in stitches. Why? Because they see it is OK to screw up. The world will not end. And, the old line is true, “laugh and the world laughs with you.”

– Ninth, LTFU. This is a pre-Twitter acronym. It stands for “Lighten the F**k Up.” We take ourselves too seriously. We make mountains out of very small mole hills. Many of the things we fret over are not that important. Trust me. Those folks that are reading texts and emails at stop lights (and God forbid in traffic), I can tell you right now, that text is not that important, even without reading it. I told a colleague one day, “I am going to take your I-Phone and throw it in the ocean.” He was constantly reacting to the messenger and not the message. So, issues got blown out of proportion.

– Tenth, help people in need. You both benefit from the transaction. Those in need benefit if you are helping them climb a ladder. You benefit from the psychic income of helping someone. It is a powerful elixir.

– Eleventh and last, getting back to the Golden Rule, treat others like you want to be treated. That is by far the best lesson in the bible and the ones some religious leaders tend to forget. If we do only this, the world will be a better place. This is especially true in dealing with folks who are serving your needs and are more overwhelmed these days. You may not like their efforts, but please remember you are no day at the beach either. Kindness is not a weakness.

These are a few thoughts on how to build bridges. I am sure I have left off several good ones, so please feel free to share. We are a planet of fixer uppers. We should give each other a break as we need a break from them. Justice Sotomayor has it right – let’s build bridges.

23 thoughts on “Build Bridges not Chasms – a redux

    • Birdie, you are so correct. There is a story of a woman who said hello to a homeless man and he started crying. He said you are the first person to speak to me in awhile. Keith

  1. These are all so great that I cannot choose a single ‘favourite’ one! As a result of reading this, I have looked into Justice Sotomayer’s book and downloaded a sample. Thank you for the timely reminder that we have a job on this earth — to leave the world just a little bit better than we found it. The only one I would add is to forgive. As you said, none of us are perfect and we all make mistakes. Sometimes forgiveness is hard, but … necessary if we truly want to build bridges instead of chasms. Thanks for these timely reminders, Keith!

  2. Note to Readers: Here is one I want to add. Find areas of agreement. Someone may write a comment where you disagree with four of the five points. You could harp on the four or you could highlight the one implying by silence that you disagree with the other points. I vividly recall an interview with a senior official in my company, where I was gleaning his input as we shaped a possible change for management’s consideration. I was not there to argue, but I disagreed with much of what he said. Yet, I did find a couple of areas where we found agreement. It also allowed me to push back on one issue in a way he had not thought of. But, I would not have felt license to do so, had we not agreed on a few areas.

  3. ‘LTFU’- That’s certainly one my side of politics could use. Suggest ‘we’ have flaws and you might as well suggest a ‘Let’s Drown Kittens & Puppies Day’.
    All of these are very wise words for all occasions Keith. More than ever as major crisis after major crisis rack up.
    Has to be reblogged

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